If you're looking for a built-in add-in such as Solver or Analysis ToolPak, select the Tools menu and then select Add-ins. Get an Office Store add-in for Word or Excel for Mac. On the Insert menu, select Add-ins.

Do you manage a Call Center? If so, you will be aware of the great need to set goals and targets for your operators and agents. It is of the utmost importance to have systems in place which will assist you in keeping abreast of salient metrics such as customer satisfaction.

Paddle is a used across Nice Mohawk's mac software titles and was used for analytics in additional mobile products. It presents an integrated sales experience for our customers along with a comprehensive backend that handles payments processing, subscriptions, analytics.

The Call Center KPI Dashboard is a purpose-built system created to support you in collecting the necessary data for your success. The ready to operate Excel Template supports you in following your key measures and enables you to present your results in a simple, professional way. Check the VIDEO below to see how Call Center KPI Dashboard Template works. The Question is – Which KPIs Should A Manager Follow? As a qualified person in your job or business, you will understand the essential requirement to fulfill your role. However, our Template design has already taken away all the hard work and collated 20 of the most used Call Centre KPIs, such as:.

Average Speed of Answer (ASA). First Contact Resolution Rate (FCR). Number of Holds per Call. And many more We have grouped them under three main categories as Customer Satisfaction, Operational Efficiency and Business Value. You also have the option to add, create, and track your own unique KPIs to the template. Creating A Successful Call Centre KPI Dashboard is Easy Once you have your metrics entered you can then add the goals you want to establish for your team. From here you can identify the differences between previous years and your current targets.

Screencast o matic download for mac. The Template will offer you an insight into trends with data in the form of interactive charts. The Template gives you the following:.

Are you up on the latest features of Qt Quick 2? Need to ship your qt app for mac free. Follow the development of new C++ standards. Even if you aren't using the latest version, you should monitor development of Qt and be aware, for example, of new modules coming, and what old modules are being deprecated in the future. Are you familiar with the features in the C++11 and C++14 standards?

Call Centre Key Performance Indicators Description. Charts Showing Trends. Year on Year to Target Comparisons. Monthly & Collective Analysis Using this Template is a great way to measure your results and achieve success within your company.

Call Center KPI Dashboard Excel Template Features:. Monthly and Cumulative analysis. Comparison with Past Year and Target values. Summary dashboard supported with interactive charts. Easy to use and nice design to be used in presentations. Clear on-sheet instructions. Compatible with Excel 2007 and later versions.

Paddle Analytics For Machine

Works both on Windows and Mac. No installation needed. Ready to use.

Paddle Analytics For Mac Mac

Full Print ready. White Label. Does not include any VBA macros.

Apple has added another set of data sharing analysis to its Diagnostics & Usage section (called Analytics in 10.12.4). You can now allow Apple to automatically collect usage data from your Mac for your iCloud account to help the company improve Siri and other features. Remember, Apple uses differential privacy to sift through your data, so it isn't associated with you or your account. That being said, you may still want to opt out of sharing your iCloud account data and usage with Apple. Here's how.

Note: Share iCloud Analytics is a part of macOS 10.12.4 and later.

How to opt out of sharing iCloud analytics from your Mac

If you don't want to share your iCloud data and usage on your Mac, you can opt out from System Preferences.

1. Click the Apple menu () icon in the upper left corner of the screen.

2. Select System Preferences from the drop down menu.

3. Click on Security & Privacy.

4. Click on the Privacy tab.

5. Select Analytics from the sidebar on the left.

6. Un-tick the box for Share iCloud Analytics.

You will no longer share your iCloud data and usage information with Apple.

Any questions?

Do you have any questions about sharing your iCloud data and usage with Apple and how to opt-out of it? Put them in the comments and we'll help you out.

U.S. and Afghan forces successfully captured insurgents using an iPhone app

When their specialist kit failed, soldiers turned to an iPhone to get the job done.